Title:  Salesforce Architect

Date:  27 Jun 2024
Custom Field 1:  0

About Us

Tata Power is India’s largest integrated power company with a 108-year-old legacy committed to ‘Lighting Up Lives’ for generations to come. Our vision is to “Empower a billion lives through sustainable, affordable and innovative energy solutions”. Tata Power, together with its subsidiaries and joint entities, is present across the entire power value chain of conventional and renewable energy and next generation customer solution with future focus on innovation and technology, emphasis on renewable power, power distribution and service-led business. Tata Power has a domestic footprint with a generation capacity of 14,384 MW (FY23) from Thermal, Hydro, Waste Heat/BFG, Wind and Solar energy, out of which 7,800 MW is from “Clean and Green sources”. We have 12.5 million distribution customers and carry a clean energy portfolio of 38%. With a bold aspiration to become the ‘Most Preferred Green Energy Company’, we are proactively investing in a greener portfolio, and innovating with smart technology for a future-ready business.  Tata Power has a holistic approach to Sustainability that covers environment, climate change, biodiversity and community relations.

At Tata Power, we are on a journey to challenge conventions, set benchmarks and consistently innovate to explore solutions to meet the energy needs of the present and the future. Today, more than ever, we have a responsibility to all our stakeholders and the world at large, to find such solutions that usher in a sustainable tomorrow.

Our highly engaged workforce is a reflection of the work environment that inspires excellence, continuous learning and a culture that encourages employees to innovate. With a strong foundation of values and ethical conduct, strong legacy and expertise across the value chain, Tata Power stands out to be one of the most valued power companies in India. 

For more details, please visit www.tatapower.com

Job Summary

As a CRM Solution Architect/Solution Manager, you will be responsible for leading Salesforce CRM projects, particularly focusing on Sales and Service Cloud implementations, and social listening initiatives for business projects. You will be responsible for building and maintaining strong client relationships, managing a team of solution executives, and collaborating with the development team to ensure successful project delivery.

Job Responsibilities

  • Lead CRM projects, including Sales Force Sales & Service cloud Implementation, CRM-CLI/CTI Solution, Self-serve Channels (e.g., WhatsApp/Missed Call/App/Portal), and social listening projects for business projects from inception to completion.
  • Provide Technical leadership for Salesforce best practices and design patterns, identifying opportunities for improvement across the platform.
  • Design and develop Salesforce CRM solutions and integrated solutions across channels to meet client requirements and business objectives.
  • Collaborate with internal stakeholders to gather and analyse business requirements, identify gaps, and propose innovative Salesforce solutions.
  • Create detailed technical specifications, architectural designs, blueprints, and project plans for Salesforce CRM implementations.
  • Implement and integrate Mobile Applications, WhatsApp, EAI Integration, and Customer Single View within Salesforce.
  • Manage and guide a team of solution executives, providing technical leadership, support, and mentoring within the Salesforce platform.
  • Conduct regular meetings and communicate effectively with the development team to align project priorities, address challenges, and ensure timely delivery of Salesforce solutions.
  • Stay up-to-date with the latest Salesforce technologies, industry trends, and best practices to provide recommendations for continuous improvement.
  • Build and maintain strong client relationships by delivering high-quality Salesforce solutions, providing strategic advice, and ensuring customer satisfaction.
  • Collaborate with the business development team to identify new opportunities for Salesforce CRM and integrated solutions.

Experience Required

  • 8+ years of professional experience in building integrated Salesforce solutions, including Sales Cloud and Service Cloud.
  • Experience in integration with ERP, Field Force Applications (Mobility), Consumer Self-Serve Channels, and other Digital Marketing platform and channel integrations.

Requirements

  • Proven experience as a Salesforce Solution Architect or CRM Manager, preferably within a Power Utility domain
  • Strong technical skills in Salesforce technologies, including Service Cloud, Sales Cloud.
  • Strong expertise in designing and implementing Salesforce CRM and integration with ERP, SAP-ISU/other Billing Solution, or CX solutions.
  • Solid understanding of software development lifecycle (SDLC) methodologies and best practices within Salesforce.
  • Knowledge and understanding of technical implementations and API documentation for Salesforce.
  • Experience with Consumer Data Lake and Customer Single Record Creation within Salesforce.
  • Excellent problem-solving skills, with the ability to identify and resolve complex technical issues within the Salesforce platform.
  • Experience in the design, development, and implementation of IT and SaaS Solutions, specifically within Salesforce.
  • Experience working closely with business stakeholders to understand their needs and deliver Salesforce solutions that meet their goals and objectives.