Title:  Lead Associate - Guest House Services

JOB DESCRIPTION OF LEAD ASSOCIATE - GUEST HOUSE SERVICES

Reports to: Head – ES&A, (Corp Functions & Generation, MO)

Location: Mumbai

Experience: 6-12 yrs

Skills:

Sound knowledge of guest services, F&B and upkeep of property

Excellent customer service skills

Good analytical and decision-making skills

Context to the role:

Responsible for day-to-day operation of Guest Houses and hostels

Exposure Required:

Extensive experience in managing reputed hotel chain.

Hands on exposure in co-ordinating large events

Key Deliverables:

Exceptional customer experience, ensuring guests receive high quality services

Training and managing guest house/hostel support staffs. Supervising upkeep of the properties.

Proactively monitoring and maintaining assets to ensure a certain level of services across the year. Oversee systems used to manage bookings, schedule maintenance and making recommendations for making it user friendly.

Behavioral Attributes:

Powerfully Nimble

Energizes Customers

Delivers Power-ful Results

Fuels Excellence

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